CASE STUDY

NB LAWYERS

Lawyers for Employers, Brisbane AU

The Client

Businesses and entrepreneurs need advice as they begin their small business journey, but it’s difficult to determine which strategies are right for their niche. Thankfully, NB Lawyers provides expert guidance on how to navigate the complexities of setting up a business.

With a focus on three pillars of Education, Advice and Solving Problems they help Employers overcome legal obstacles.

The Problem

Unfortunately, they had set themselves up with an onboarding process that was difficult for clients to navigate. Key frustrations for the team were time spent chasing invoices in a timely manner and not creating bill shock for clients. NB Lawyers wanted a simple and integrated client onboarding process with a strong aesthetic and branded visual that also improved and stabilised cash flow.

The Outcome

By implementing specialist solutions across document management, accounting, and payments, we allowed NB lawyers to focus on billable client activities rather than repetitive administrative tasks. We also improved client management through an improved user interface (UI) which was designed with consumer psychology in mind. This resulted in better client relationships and improved response times, all while meeting QLS compliance standards.


What can we help you create?

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